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Why Measure Job Satisfaction? August 2005 by Jeanie Whinghter, M.S. and William K. Balzer, Ph.D., Bowling Green State University In order to compete effectively, organizations need to recruit and retain good employees, have their employees work hard on behalf of the organization, and draw on the experiences and expertise of employees to move the organization forward. Research has shown that job satisfaction plays an important role in maintaining well-staffed, vital, and healthy organizations that contribute to the bottom line as well as the personal well-being of employees. This White Paper discusses the measurement of job satisfaction and why it can be an important first step to understanding and improving job attitudes, employee motivation, job performance, and organizational effectiveness. To receive a copy of this White Paper, please go to Contact Us, enter the required information and check the request box. The Importance of Norms, January 2006 by William K. Balzer, Ph.D. and Jeanie Whinghter, M.S., Bowling Green State University No measure of job satisfaction (or any attitude) is able to provide an "absolute judgment" about the true level of employee satisfaction. At best, it can identify where an employee or groups of employees score on a satisfaction scale, but it does not tell you how much job satisfaction they experience. Similarly, knowing that employees from Plants A and B reported average job satisfaction levels of 5.0 and 8.0, respectively, cannot tell you how far apart they are in their levels of job satisfaction - only that they would appear to be different. Fortunately, norms provide a powerful tool that, when used in conjunction with a well-developed measure of job satisfaction, allow interpretations of the relative level of an employee's job satisfaction, the relative level of a group's job satisfaction, and group comparisons of job satisfaction. Armed with this information, decision makers are better able to identify and consider strategies to improve employee morale and other important aspects of work and work effectiveness. To receive a copy of this White Paper, please go to Contact Us, enter the required information and check the request box. Online Surveys: Best Practices for Customer and Employee Feedback, September 2003 by Stephen S. Birnkrant, J.D., LL.M., and Thomas J. Callahan, Ph.D., Amplitude Research, Inc. This White Paper discusses the key factors and roles they play as a best practice for gathering high quality online feedback in employee and customer surveys. While online surveys can be easy to use and very affordable when compared to more traditional survey methods, clients should not lose sight of the goal of any survey: obtaining high quality information that is a representative sample of the targeted population and reported in a meaningful way. This White Paper identifies and examines those factors that collectively result in best practices for obtaining high quality online feedback with superior response rates. To receive a copy of this White Paper, please go to Contact Us, enter the required information and check the request box. Load-Testing Web-Based Applications, ebizQ, November 11, 2002 by Stephen S. Birnkrant, J.D., LL.M., and Thomas J. Callahan, Ph.D., Amplitude Research, Inc. This article discusses load-testing of web-based applications and the results of a web-based survey conducted by Amplitude Research in July 2002. The 319 respondents represented a broad range of technology-sector professionals, from CEO's to project managers to employees. Read this article on ebizq.net. Top  |
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White Papers